top of page
Contact Us
We are committed to providing our customers with the highest level of service and support.
If you have any questions or comments, please don't hesitate to contact us.
We look forward to hearing from you and will respond to your inquiry in a timely manner.
Alternative Contact Methods
-
Do solar panels function on cloudy days?Yes, solar panels still generate electricity on cloudy days, though at a reduced output. Our systems are optimized to maximize generation even in New Zealand’s variable weather.
-
What is the cost of a solar system?The cost of a solar system varies based on your roof type, hot water system, and battery choice. Residential packages start around $13,700 + GST. We provide tailored quotes based on your property and energy usage.
-
How much can I save with solar?Most of our customers save between $1,200 and $2,500 per year, depending on self-consumption rates and system size. Battery users and high-energy households tend to save even more.
-
Do I need a battery?Batteries are optional. They allow you to store excess solar energy for night-time use and improve energy independence. We’ll help you decide based on your goals, usage patterns, and ROI.
-
What warranties do you offer?We provide: 25-year panel performance warranties 10–12-year inverter warranties 10-year workmanship warranty on our installation Extended warranties are available on request.
-
How long does installation take?Installation typically takes 1–2 days for residential systems. Commercial systems take longer depending on the size and site conditions.
-
What payment methods do you accept?We accept various payment methods including credit cards and offline payments. Our flexible payment options are designed to make it easy for you to invest in sustainable energy solutions.
-
What are the maintenance steps for my solar power system?To maintain your solar power system: Regularly clean panels to remove dust and debris, especially after dry spells or nearby construction. Periodically check your inverter display or monitoring app for error messages. Schedule an annual maintenance check with Zero Carbon Solar for a professional inspection and cleaning. Annual servicing and panel cleaning ensure peak efficiency and protect your investment.
-
What are the ways to contact customer support?You can reach our customer support team via email at Robel.Hailu@zerocarbonsolar.net or through our website's contact form. We are dedicated to providing exceptional service and support for any inquiries or issues.
-
What are the shipping options available?We offer various shipping options to ensure timely delivery of your solar power systems and components. Our team will work with you to determine the best shipping method based on your location and specific needs.
-
What solar power systems are available?We provide various solar power systems for different energy needs, including grid-connected and off-grid homes. Our solutions cater to small homes, high-density complexes, stand-alone homes, and commercial and industrial clients.
bottom of page